These Terms and Conditions ('Terms') govern your use of the Blackheath Florist online shop for flower delivery in Blackheath and surrounding areas. By placing an order on our website, you accept these Terms and confirm that you are at least 18 years old and legally able to form a contract. Please read them carefully before ordering.
Blackheath Florist provides online flower delivery services to customers in Blackheath and neighbouring areas. All products offered are subject to availability and seasonal variations. The images on our website are for illustration only; actual bouquets may vary in composition due to seasonal flower availability, but we will endeavour to ensure a similar look and value.
2.1 Placing an Order: To purchase flowers online from Blackheath Florist, select your desired product, add it to your cart, and proceed to checkout. You will be prompted to provide recipient and delivery details, select delivery date, and make payment.
2.2 Order Confirmation: Once your order is placed, you will receive an on-screen and/or email confirmation. This confirmation confirms receipt of your order but not our acceptance of it. Acceptance occurs when your order has been processed and dispatched.
2.3 Order Amendments: Any amendments to your order (e.g., changes to delivery address, date, or recipient’s details) should be requested as soon as possible. We cannot guarantee changes can be made once the order is processed, particularly on the day of delivery.
3.1 Delivery Area: Our standard delivery covers Blackheath and surrounding localities. For areas outside these zones, please check availability or delivery charges at checkout.
3.2 Delivery Dates and Times: We endeavour to deliver on your chosen date where possible, but timing cannot be guaranteed. Deliveries are typically made during business hours. Requests for specific time slots are not usually available.
3.3 Delivery Procedure: If no one is available at the delivery address, we may leave the flowers with a neighbour or in a safe place at your or the recipient’s risk, and a delivery note will be left. If this is not possible, we will attempt re-delivery or contact you for further instructions, which could incur additional charges.
3.4 Non-Delivery: If we are unable to complete the delivery due to incorrect information or recipient unavailability, we will attempt to contact you. Responsibility for re-delivery or refunds may be affected by the circumstances as outlined below.
4.1 Accepted Payment Methods: We accept most major credit and debit cards. Your payment will be processed securely at the point of order via our chosen payment processor.
4.2 Prices and VAT: All prices listed include VAT (where applicable) and are in British Pounds (£). Delivery charges will be calculated and shown separately before checkout.
4.3 Payment Security: Our site uses industry-standard security protocols to protect your payment information. We do not store full payment details on our server.
4.4 Failed Payments: Your order will not be processed until full payment has been received and confirmed. In the event of payment failure, please try again or use an alternative payment method.
5.1 Cancellation by Customer: You may cancel an order up to 24 hours before the scheduled delivery date for a full refund. Cancellations requested within 24 hours of the scheduled delivery may not be possible, as flower preparation may have begun or delivery may be underway.
5.2 How to Cancel: To cancel an order, contact us referencing your order number. We will confirm the cancellation and process applicable refunds via your original payment method.
5.3 Non-Cancellable Items: Orders involving bespoke arrangements, high-value flowers, or events (e.g., weddings or large parties) may be subject to separate cancellation policies, which will be made clear at the time of order.
5.4 Cancellation by Us: Very rarely, we may have to cancel your order (e.g., due to supply chain issues or events beyond our control). If so, you will be notified promptly and provided with a full refund or alternative options.
6.1 Fresh Flower Policy: Due to the perishable nature of flowers, we are unable to accept returns for unwanted items. If you are not satisfied with the condition of your flowers on delivery, contact us within 24 hours with photographs and details of the issue. We may provide a replacement or partial/full refund at our discretion.
6.2 Quality Assurance: We take great care to ensure the quality and freshness of our arrangements. Factors such as temperature, handling, and water supply can affect longevity after delivery; follow care instructions provided for best results.
7.1 Limitations: To the fullest extent permitted by law, Blackheath Florist shall not be liable for any indirect, special, incidental, or consequential damages arising from or relating to your order, use of the website, or delivery services.
7.2 Direct Damages: Our liability is limited to the value of the products ordered and delivered. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.
7.3 Events Outside Our Control: We are not responsible for delays or failures due to events beyond our reasonable control, such as adverse weather, public holidays, or supply chain failures.
8.1 Your Information: Personal information provided during the order process is used only for processing your order and delivery, improving our services, and complying with our legal obligations. We adhere to the UK General Data Protection Regulation (UK GDPR) and relevant privacy legislation.
8.2 Third Parties: Your details will never be sold or shared with unrelated third-party companies. We may share information with our delivery partners or payment processors strictly as required to fulfil your order.
9.1 Content Ownership: All content on the Blackheath Florist website, including images, logos, and product descriptions, is the property of Blackheath Florist or its licensors. Use, copying, or distribution requires prior written consent.
9.2 Permitted Use: You may use our website for personal, non-commercial purposes related to ordering flowers and related products.
10.1 Amendments to the Terms: We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website; your continued use after changes constitutes acceptance.
10.2 Severability: If any part of these Terms is deemed unenforceable, the remainder will remain in full force.
10.3 Entire Agreement: These Terms constitute the entire agreement between you and Blackheath Florist regarding online orders and services, superseding all prior agreements.
These Terms and any disputes or claims arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by the laws of England and Wales. You and Blackheath Florist agree that the courts of England and Wales shall have exclusive jurisdiction.
These Terms apply to all online flower delivery orders from Blackheath Florist placed by customers in Blackheath and the surrounding areas. If you are outside of this region, please check with us for service availability before ordering.
If you have any questions regarding these Terms and Conditions, please consult our Frequently Asked Questions (FAQ) page or contact us directly using the details provided on our website.
These Terms and Conditions were last updated in June 2024. We recommend reviewing the Terms before each purchase to stay informed of any changes.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Blackheath , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Blackheath .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
